Zachary Friedman's Portfolio

Hi, I'm Zach,

a UX and learning technology leader who brings people together to solve complex problems. I connect the big picture to practical design, helping teams create useful, accessible experiences that are easier to build and sustain. And yes, I run on coffee.

Photo by Valeriia Miller on Unsplash


About Me

I’m a UX and learning technology leader with over a decade of experience in higher education, federal, and mission-driven environments.

I enjoy connecting the big picture to the practical details. That might mean helping a team define the problem, working through competing priorities, sketching an idea, or creating guidance that helps others put it into practice. I move comfortably between leading the work and contributing directly to it.

At the University of Maryland Global Campus (UMGC), I’m helping shape a new Learning Technology & Innovation function within Learner Experience Design. I work across learning, design, and technology teams to explore how emerging capabilities can improve the classroom and the broader learner experience.

My background in digital learning and systems design shapes how I approach that work. I look beyond an individual interface to consider the content, decisions, workflows, and people that make an experience possible. Shared patterns matter when they make things easier to use, build, and support, but so does flexibility when people’s needs call for it.

Some of the hardest problems I’ve encountered have involved getting people aligned. I like helping teams find shared direction, make trade-offs clear, and move forward together. I bring a point of view, ask questions, and stay open to learning along the way.

Of course, there’s more to life than work.

I have a beautiful, brilliant wife who frequently beats me at Smash Up and loves that Survivor show. And an adorable, hilarious son who has taken to theater and improv, though Minecraft is still in heavy rotation.

In my free time, you might find me watching terrible made-for-TV movies, playing tabletop role-playing games, or enjoying the occasional well-timed nap.

And yes, I drink a lot of coffee.